Senior Service Technician with locksmith competence
Phoniros headquarter is in Halmstad on the Swedish west coast and the location for the role is in Halmstad or at our office in Gothenburg. You will report to our Head of Service Center in Norrköping.
We are constantly growing and now have the need to add a new role in our Service Center. Together with other Service Technicians you will partly work with ongoing service. You will also support installers over the phone, who are installing our locks. In addition to these tasks, you will be holding installer training for our customers and partners, as well as certifying installer trainers. You will also support our Product Owner with your experience.
For customers where we also take care of the continuous up and down installing of locks, you will take responsibility for the contact with local locksmiths, approve invoices and monitoring the quality of work, informing about product news etc.
Some work is done on site at the customer, which means that you need to travel up to a couple of days per week.
In order to be successful we believe you have the following skills and experiences:
- worked as a Locksmith and has experience in installing locks
- experience in holding customer training
- worked with technical support
- good social, communication and technical skills
- Experienced user of Windows and Android/iOS with a deep understanding for the most common applications used in a company IT-environment
- self motivated
- passion for customers and achieveing targets
- ability to teamwork in an distributed work environement
- understanding of the care sector
- fluent Swedish and English, MS Office skills, driving license
Welcome to an exciting opportunity, a great team and to a company that makes a difference, for real! Please contact Mona Åhlén, Manager Service center, for more information (+46 10 4567 288).
We look forward to your application as soon as possible and are interviewing on a continuous basis.